WooHoo
300 CW
MIF Outage

doing MM and handling OT queries @ the same time
not to mention how hard KA was coming down on us..

i was quite kan jiong with KA keep calling me.. ans me, unable to provide him with the details that he require :(
i feel bad abt it.

As a 2IC, i noe im supposed to be able to handle such things in a better way =(
anyways that was a super bz day

I on MM
Husin ... well... disputes? answering MM enquires ?
SK on dispute
TT doing 'OB escalation'
thou i dunno how can he be doing it for the whole night every day
haiz
makes me wonder..
do u even need 8.5hrs to esc cases hourly between 6pm - 12am ?

why do i have to do MM and OB escalation at the same time ?
and even calling disputes as well ?
can someone tell me why ?
why can the rest of us do it while he cant ?

both me n SK oso handling MIF outage issue as well.
email send here n there till bonkers.
KA calling me to pressurize me as well ..

haiz..

activated all D shift agents to stay back till 2am ..
SK still want to ask who wanna go home 1am some more !

wa lao.. why make things so complicated n confusing?
difficult for uncle sam to arrange cab details oso.
haiz,.,

*shake head*